Privacy Policy

Stoke-on-Trent Timber Co Ltd. Privacy Policy.

1st September, 2014.



Please read our privacy policy as it explains how your personal information will be used by us.




What information do we collect about you?

How do we collect your personal information?

What will we do with your personal information?

Email marketing and opt-out.

How do we keep your personal information safe?

Will we share your personal information with anyone else?

What if you are under 18 years old?

Abuses of this Privacy Policy.

Changes to this Privacy Policy.

Contacting us.



1. Introduction

At Stoke Timber, we care how your personal information is used and we appreciate that you trust us to do that carefully and sensibly.


This Privacy Policy is designed to help you understand how we collect and use your personal information. We want you to make informed decisions when using our website and any features on it, including any registration or e-commerce services.


This Privacy Policy applies to all the pages on our site and any features of them and any e-commerce, purchasing or other areas which require registration. However, it won’t apply to any third-party sites which are linked to our site. We recommend that you read the privacy policy of any such sites that you visit as we are not responsible for them.


We have included full details of who we are at the end of this Privacy Policy.


2. What information do we collect about you?

Personal information that we collect may include your name, contact details (phone numbers, email address and addresses), credit card or billing information, shopping selections and data about the pages you visit on our site, as well as any other personal information relating to you or a third party that you supply to us.


3. How do we collect your personal information?

We collect your information in two ways:


Personal information you choose to disclose. You may, for example, provide us with your information  when you contact us (online or offline) or when you order goods or services from us. 

Information collected by us when you interact with our site or when you open our email communications.

In a separate automatic operation the web server will collect your IP address and browser type and details of the website or email communication you came from before entering our site. This information is used to:


a) work out how many times our site has been visited,

b) record which parts of our site have been visited so we can improve the content and layout of the site,

c) understand the effectiveness of our email communications.


4. What will WE do with my personal information?

We use your personal information to process your online purchases, to inform you about products and services offered by us, to improve the products and services offered to you, for market research purposes, for marketing, statistical or analytical purposes, and otherwise to better meet the needs and preferences of our customers. We will not allow unrelated third parties to use your personal information for marketing without your consent.


In particular, we may use your information to:


a) contact you with more information on our products and services, except where you have told us not to,

b) inform you of activities on our site,

c) invite you to participate in surveys, discussions and prize draws and ask for your views on our services via online surveys and discussion forums. 

We also use personal information in aggregate form (so that no individual user is identified by name) to build marketing profiles, audit how our site are used, and to help with the strategic development of our site.


Participation in surveys is entirely voluntary. You may unsubscribe from being contacted for these purposes at any time. Survey information will be used for market research with the aim of improving our services. 


5. Email marketing and opt-out.

We will not send you marketing emails if you have opted out of receiving them. Any marketing emails we send you will include an unsubscribe link at the end of the email.


6. How do we keep your personal information safe?

We seek to protect the safety of all your personal information. Where we use third parties to process personal information, we require them to ensure the safety of your information. We use appropriate security measures on our own systems, but the internet is not a secure medium and we cannot guarantee the security of information transmitted via the internet.


7. Will we share your personal information with anyone else?

We will never sell your personal information. We may disclose and share personal information with law enforcement agencies if so required by law.


8. What if you are under 18 years old?

If you are under 18, please be sure to read this Privacy Policy with your parent or guardian and ask them questions about anything you don’t understand. Please get their permission before you provide Pearson with any personal information.


9. Abuses of this Privacy Policy.

Any improper collection or misuse of personal information is in violation of this Privacy Policy and of our Legal Notice. Please report it by emailing

You agree not to misuse any personal information available on our Site or to gather it or use robots or other automated scripts, codes or functionalities to do so.

We may immediately suspend or terminate your access to our site without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.


10. Changes to this Privacy Policy.

We may update this Privacy Policy from time to time. We will always include the date of a new version so that you know when there has been a change. If you don’t agree to the changes, please don’t continue to use our site or provide us with your personal information.


11. Contacting Stoke-on-Trent Timber Company Limited.

If you have any questions about our Privacy Policy or the data we hold about you, or you wish to ensure that the data we hold about you is accurate and kept up to date, please do not hesitate to contact us at:


Data Protection Officer

Stoke-on-Trent Timber Co Ltd

Sneyd Hill           





- or email us at

- or telephone 01782 822855

- or fax 01782 822533


This Privacy Policy is provided by Stoke-on-Trent Timber Company Limited (registered number 4487352, registered office Sneyd Hill, Burslem, Stoke-on-Trent, ST6 2EB United Kingdom) on its own behalf. 


References in this Privacy Policy to “Stoke Timber”, “we”, “us”, “our” or similar refer to Stoke-on-Trent Timber Company Limited.